Travel & stay options & prices

Our prices are influenced by a variety of factors particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due to the range of options available. Depending on the type of trip we may be able to offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options.?

Flights

Our flight prices include current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs. See section below “Will there be any extra charges before I book”.

Accommodation supplements & restrictions

Unless otherwise stated, hotel prices are shown per person (based on 2 people sharing) in a standard twin or double room for the number of nights stated in the accommodation description. The lowest available rates are displayed but please allow for supplements depending on the dates you stay. Prices will vary depending on, for example, peak periods, weekend/midweek stays, local holidays, special events and the room type you select. Hoteliers may also require a minimum length of stay at certain times of the year. We reserve the right to change prices. Prices can go up or down.

What the price includes

This is dependent on the type of arrangements you book, please carefully read any literature advertising any trip and all the details on our website for what the trip includes. Please also note the following information that may be applicable:

  • Services of a ExclusiveGP Host, or local agent or 24-hour assistance from our UK Duty Office are included in all our trips.
  • Luggage allowance – This depends on the type of trip you book. For some trips of short duration (for example day trips with no overnight accommodation) only a limited amount of hand luggage is permitted in the cabin and no baggage can be checked in to the aircraft hold. For overnight trips of short durations a reduced baggage allowance as advised on your booking itinerary may be permitted. For longer durations a standard allowance of usually 20 kgs will be permitted. Please check with us at the time of booking as allowances vary between airlines. Excess baggage charges apply if you exceed the allowance shown on your tickets.
  • Taxes & charges (known at the time our prices are published)?

– Air passenger duty (APD), UK airport taxes and security charges – all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website – visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change.?

– Aviation fuel costs known at time of booking (see Extra Charges – before booking)?

– Charges for extra security, aircraft insurance, aviation and other associated costs.

  • ATOL Protection Contribution (APC) – the price of your air package / flight includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your trip in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.

And what’s extra

  • Travel Insurance – you MUST be insured
  • Accommodation supplements – where applicable. See also ‘Accommodation Supplements and restrictions’ section below.
  • Travel arrangements – the cost of transport if booking on an accommodation only basis.
  • Travel supplements –For more information please refer to the ‘Travel & Stay Options & Prices’ section above and the applicable travel type.
  • Meal supplements – where applicable are in the accommodation descriptions.
  • Return transport between your destination airport and accommodation in resort is not included unless stated.
  • Optional excursions.
  • Charges made by accommodation – see section ‘local charges’ below.
  • Locally collected taxes (including arrival / departure taxes and entry visas where applicable).
  • Accommodation deposits – in some cases on arrival at self-catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
  • Excess baggage on coaches and aircraft – excess baggage charges will apply if you exceed your allowance and/or you take sports equipment.
  • In flight meals – an in-flight meal is not included in our prices unless it is provided by the airline free of charge.
  • Credit card charges – prices advertised apply to payment by cash or debit card. A charge of 2.25% per transaction applies to payments made by a credit/charge card
  • Possible surcharges – see ‘Surcharges – price increases after booking’ section.

What about child prices?

Children pay the adult price unless otherwise stated.

Local charges

At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.

Property owners may charge guests to use sun loungers / parasols around swimming pools and on private beaches.

Daily car parking charge at some hotels/apartments.

Entertainment and activities away from your accommodation.

Meals and beverages from restaurants and bars at your accommodation.

Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views.

Facilities and equipment such as spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.

Will there be any extra charges before booking?

Please note that prices do not include an additional per person charge to cover current and exceptional increases in fuel charges. You should be aware that these charges and costs may change. Furthermore, although we have included in our prices an extra charge to cover aviation, insurance and other associated costs, (which have been imposed on airlines and tour operators following world events of September 2001 onwards). Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices. Prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us before you book.

Surcharges – price increases after booking

We reserve the right to surcharge – please refer to our Booking Conditions for details.

Will I need to pay a deposit?

Payment terms may vary depending on the arrangements you book and the time in which you book. We may, depending on the suppliers we use, require a deposit at the time of booking followed by a full balance payment by a specific date. In other cases, particularly when bookings are made close to departure, full payment will be required at the time of booking. You will be advised at the time of booking what payment is required for the arrangements made. ExclusiveGP can accept the following methods of payments – Visa, Mastercard Switch/Maestro, Solo, Visa Delta and Visa Electron.

Health advice when travelling aboard

Health precautions?

Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following websites: www.fco.gov.ukwww.hpa.org.uk or your General Practitioner or a specialist clinic.

Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Biting insects (including mosquitoes are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.

If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.

Travel advice?

The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your trip. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk, alternatively e-mail travel advice public enquiries@fco.gov.uk or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.

Disabled travellers

Overseas accommodation and overseas transport arrangements?

The majority of overseas accommodation, overseas transport (including transfers) and other services provided overseas are not equipped to cater for the needs of many disabled passengers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your trip.

Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your trip and this means we will not compensate you. For customers who require support or advice prior to booking, please contact our Operations Team who will contact our suppliers for further information.

UK airports and flight arrangements?

Airlines are able to offer assistance at the airport for those passengers who need it due to disability or a medical condition. If you have a disability it is important that you make the appropriate enquiries about any special requirements well in advance of travel.

Wheelchair users?

If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting.

Accompanying companion for reduced mobility passengers?

A carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self-reliance. In establishing whether someone is “self-reliant” the DFT stipulate that the passenger should be independent in the following areas:

  • Feeding – the passenger should be capable of feeding themselves. Cabin crew are able to assist with opening food containers and describing catering arrangements to blind people.
  • Lifting – the passenger should be capable of moving from a passenger seat to an on-board wheelchair.
  • Toileting – the passenger should be capable of using the toilet facilities unaided.
  • Communicating – the passenger should be able to communicate with cabin crew and understand their advice/instructions.
  • Medicating – the passenger should be capable of administering their own medicines and medical procedures.
  • Breathing – the passenger should not be reliant on supplementary oxygen, if supplementary oxygen is required contact us on 01706 746291 and we will pass on details of your requirements to the airline.

If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.

Visually impaired passengers & guide dogs. Passengers who are blind or visually impaired should also please contact us to make your booking.

Please Note: We cannot be responsible if you fail to tell us about special needs/requirements that will affect your travel arrangements and this means we will not compensate you.

Valid documentation for travel

Passports & visas?

The following information applies to British Citizen’s holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad should contact the appropriate consulate or embassy for clarification. Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.

Your responsibility?

It is the responsibility of passengers to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake. Passengers without the correct documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Validity?

A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

Apply early?

If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least six weeks before your trip. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this).

Names?

At the time of booking please ensure you supply your first name and surname, (as they appear on your passport), as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in, especially when travelling to the USA. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents doesn’t match. If, after booking a trip but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your travel documentation.

Children?

All children must now hold their own passport.

Important information for all passengers travelling to the USA

Please read all sections carefully to ensure you comply with US entry requirements:

USA – Advanced Passenger Information System (APIS)?

Tour Operators and Airlines are required to provide details of the full address of your destination accommodation and country of residence and from2009 the name on your passport, your date of birth and passport number to the U.S authorities. This is in addition to the application you must make as part of the Visa Waiver Programme (VWP) for authorisation to travel under ESTA (the Electronic System for Travel Authorisation) – see below ‘USA – Travel Authorisation (ESTA) and Visa Waiver Programme’. It is important the information collected by tour operators and airlines as part of APIS is the same as the information you have submitted under ESTA as any differences may delay or prevent your entry to the USA.

USA – Passports?

British passport holders travelling to the USA (or via the USA) are required to have either individual machine-readable passports or biometric passports. (If you need to check your passport we recommend you contact the UK Passport Office). Families will be required to obtain individual passports for each traveller including all children.

USA – Visa Waiver Programme (VWP)?

If you have a machine readable or Biometric passport you should be able to qualify for travel (of up to 90 days) without a visa, under the Visa Waiver Programme (VWP). That is, provided no one in your party has ever been arrested (even if not convicted), or if suffering from a serious communicable disease (visit: www.usembassy.org.uk for details of all restrictions). For passengers holding a non-British Passport, or, if you are unsure whether you qualify for travel under the VWP please consult the Identity & Passport Service or US Embassy. For travellers who qualify for travel under the VWP, see important details on obtaining travel authorisation below.

USA – Travel Authorisation (ESTA)?

US Customs & Border Control have introduced an Electronic System for Travel Authorisation (ESTA). The system is web based only and requires all passengers (including infants) travelling via or to the USA to apply for authority to travel a minimum of 72 hours prior to travel. Effective from12 January 2009 ESTA is compulsory. You may be denied boarding or refused entry to the US if you have not registered and obtained authorisation. To apply visit https://esta.cbp.dhs.gov. It is very important that you complete your ESTA application using the exact address as displayed on the documentation you receive from your Airline/Operator. (If you have booked a flight only or the address of your accommodation is confirmed on arrival, please use our resort office address as stated on your invoice/tickets). Your Airline or Tour Operator will be providing accommodation details for all passengers to the U.S immigration authorities after you have departed to the U.S. If there are any differences between the Tour Operator/Airline information compared to what you have written on your waiver form you may be denied entry into the USA. We recommend that you carry your ESTA approval with you when you travel. For additional information on travel to the US visit http://www.usembassy.org.uk/

Important information for all passengers travelling to Australia

An ETA is equivalent to a visa, but there is no stamp or label in your passport and there is no need for you to visit an Australian diplomatic office to submit an application. Applications for ETAs can be submitted through travel agents or airlines. Travellers must be in good health and have no criminal convictions. An ETA allows you to travel to Australia for short-term tourist or business entry, allowing a stay of up to 3 months on each visit over a 12-month period. When you arrive at an airport for check-in on a flight to Australia, the airline check-in staff can electronically confirm that you have authority to board the flight to Australia.

How can I contact the passport agency if I have any questions?

Further information from the UK Passport Agency can be obtained through the following means:Website – www.ukpa.gov.uk Faxback information line: 0901 4700 130 Application forms can be requested by phone, fax or online. Telephone: 0300 222 000 Fax – 0901 4700 120

Currency & money

We recommend that you carry the bulk of your spending money in a secure form such as Travellers Cheques or the Cashpassport. Don’t forget it’s handy to have local currency when you first arrive. Major credit cards and debit cards are also widely accepted in most locations but charges vary and are often not transparent so please check with your card issuer before you travel.

At the airport

Check-in?

The following information is designed to help you complete the airport check-in process as quickly as possible.

Flights?

You are advised to check-in approximately 3 hours prior to the departure time on your flight tickets, but in all cases you must have checked-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your destination, any cost or loss incurred as a result will be your responsibility. When you arrive at the check-in desk for your flight, you will be asked for your tickets or E-Tickets (unless otherwise advised e.g. ticket-less flight) passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.

Important notice?

Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Some airlines and/or clubs and associations that we jointly operate with do not permit the sale or consumption of any alcohol whilst on board our flights; please check your booking confirmation and/or itinerary for confirmation of this. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.

Security?

Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.

Your flight

Emergency exit seats?

Please note, for safety reasons all airlines are unable to allocate seats on emergency exit rows, to either disabled passengers or children.

Can I fly if I am pregnant?

Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

What if some of my luggage is missing or damaged on arrival?

Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases. Please ensure that you log all missing/delayed baggage with the airline/ground agent, prior to leaving the baggage area.

What can I carry with me and how much luggage can I take?

Hand baggage The check-in agent at the airport will ask you to show your hand baggage. Only one item of hand baggage is permitted. This should not be over 5kg in weight or bigger than 43 x 28x 23cm in size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection and we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand luggage. These should be carried as hold baggage only. Any such items or sharp objects will be confiscated if packed in your hand luggage.

Hold baggage?

Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 30kg. Individual items of luggage must not exceed 30kg for lifting purposes.

Medical equipment?

If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.

Valuables?

Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase.

What else do I need to know about my flight before I travel?

Flight operation?

The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority

Flight routing?

A direct flight may touch down en-route for re-fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a nonstop flight will take you directly to your final destination airport without stopping.

Airline (Operating Carrier)

Information In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.

In flight safety

The safety and welfare of passengers is of paramount importance. We will deny boarding or impose additional conditions of carriage on any passenger who

  • is intoxicated and or disruptive.
  • found to be smoking on board our aircraft.
  • makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement. Although we want you to start and end your trip on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us and your travel agent/club at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent/club. Infants do not qualify for luggage allowance.

Smoking?

Please note that whatever airline you fly with, all airlines have a strict no-smoking policy throughout the aircraft.

Peanuts?

Peanuts may be able to purchase on board flights we use. If you suffer from a peanut allergy, call Thomas Cook Sport Operations Team on 01706 746291 for a peanut-free meal to be requested (provided you are entitled to a meal or have paid for a meal). If you are flying with any other airline, please contact the relevant airline to request any special meals. Thomas Cook Airlines UK Ltd and other airlines that we may use cannot guarantee to have a peanutfree environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request.

Deep vein thrombosis?

Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT – you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos and if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health’s website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel

Seat pitch?

We advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).

What do I need to know about my accommodation?

Glossary of terms?

Your booking is based on a standard room unless otherwise stated. The term ‘hotel’ is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as ‘aparthotel’, ‘holiday village’, ‘holiday complex’, ‘hostel’, ‘pension’, ‘estalagem’, etc. Extra bed for child: in all cases these are only suitable for children aged 12 and under.

Hotel/Motel chains?

Sometimes hotels change the name of the chain through which they are marketed (e.g. Howard Johnson). If such a change occurs at your hotel you will only be advised if we believe it involves a significant change in facilities or standards.

Hotel rooms?

When we mention room types, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions.

Room configuration?

A ‘double’ is a room with a double bed. A ‘Twin’ is a room with two single beds. A ‘single’ or ‘Twin for sole use’ is a room with one or two single beds. A double bed may be two single beds with double bedding. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms.

Some hotels have rooms, which sleep up to 4 persons?

Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination – please ask for details when you book. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.

Check-in?

When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.

Security deposit
A refundable security deposit maybe required and is payable on arrival, to cover the cost of breakages, damage or exceptional cleaning charges. We will be happy to tell you the specific deposit amount when you book; it will also be stated in your in your final travel documents.

Views?

If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view

Why are single travellers asked to pay more for their room?

If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if a single person occupies them. The costs to the hotel of providing the room – heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.

Why are single rooms sometimes smaller than doubles or family rooms?

Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel, we do not mark up these supplements.

How many nights will I spend in my accommodation?

Please refer to your booking confirmation and itinerary for details of the times that have been arranged with your accommodation provider for your check-in and check-out of the trip that you have booked. Your accommodation is usually reserved for you from 2pm (from 4pm in some areas) on the day of arrival in your destination. Please note that on occasions delays may occur, especially at very busy times such as the day of an event at your location. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation will be available on your day of arrival, and in this case this is classed as the first night of your stay. Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of your stay. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge, enquiries should be made in resort to the hotel directly.?

Other aspects about my accommodation

Air conditioning?

Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. There may be a local charge for air conditioning in some rooms.

Accommodation maintenance?

From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity suppliers may be interrupted whilst this essential maintenance is undertaken.

Other guests ?

We do not have exclusive use of all properties. It is possible; therefore, that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.

TV Channels ?

As many hotels we feature have satellite TV shown in rooms, we recommend that you use the same care and supervision with children watching TV, as you would at home. Some channels may be of an adult nature. There may also be limited numbers of English-speaking channels.

Safety & hygiene?

Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great trip but we want you to have a safe trip.

Swimming pools and water features ?

Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming – this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels / apartments do not employ lifeguards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these be used. It is possible such features may have been replaced or removed since the photography was taken.

Overseas safety standards ?

Although the accommodation featured does operate to its own country’s standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.

Children ?

Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Stomach upsets ?It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.

Out and about ?Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea, as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.

Will there be a ExclusiveGP Host available?

Our Hosts are always on hand to help sort out any particular problem whilst on a trip. If you have a complaint they will need to know about it and will do their best to solve the problem on the spot and minimise any inconvenience. This will also help us to improve any future trips for all our customers. There may be times when the Host is unable to solve a particular problem immediately. While appreciating that this may be upsetting for customers, ExclusiveGP does expect them to behave in a reasonable manner towards its staff. Consequently, should any customer act in a threatening or intimidatory manner towards staff, we shall have no hesitation in taking appropriate legal measures.

Local information ?

Please note that areas surrounding your trip accommodation do not form part of your package and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.

Smoking ?

Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your destination operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO websitewww.fco.gov.uk

Sporting activities

We would ask that you take all reasonable precautions to protect yourself and your party whilst away and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own travel insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.

General information

Data protection ?We will provide your personal information as well as any personal information you provide in relation to the persons whose arrangements have been requested by you, to suppliers and carriers that might be located outside the UK and/or EU, to enable the operation of the service requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services to you and where required match organiser, police, security services and/or immigration authorities UK or overseas and any other government or regulatory body or authority. You should note that the transport provider, insurance company and or any of these other bodies, might be located outside the UK/EU in a country, which does not provide the same level of data protection as the UK.

Your financial protection?

When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 10404. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

The price of your air package or flight includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices and may be shown separately on your confirmation invoice.